We would love to hear from you! Feel free to send us a message here anytime and one of our team members will get in touch with you to talk more about your business needs.
How long will it take to produce products?
Our standard lead time is 12-14 weeks. Your assigned Account Manager will work closely with you and provide regular updates on your product production and ETA.
What is a Finished Good Specification form?
We will generate a Finished Good Specification form for every product. Prior to us moving forward with purchasing materials or production, you will be required to review, approve and sign off on the form to confirm the information is correct.
When will my product be scheduled for production?
Materials for your product are ordered after your PO is accepted and financial terms are met. Products will not be added to the production schedule until all materials have arrived, appropriate documents are received and initial testing is complete. Your Account Manager will provide updates once your product is on the production schedule.
Can I provide materials for my product?
Yes, we will request documentation for the materials and can make arrangements to have the materials shipped to us, after your PO is accepted. Documents needed will be a Certificate of Analysis and Allergen Statement. If it is a certified material (Organic, Halal, Kosher) additional documents will be required.
What are the payment terms?
Standard payment terms are 50% down at the time PO is accepted and the remainder is due prior to shipment.
What are the shipping terms?
Standard shipping terms are FOB (Free on Board) Utah Manufacturing facility in Springville, Utah.
Do I have to source my own packaging?
We have partners in the label and flexible packaging industry that can help design and supply your product’s unique packaging materials. Contact your Account Manager for additional information.